Frequently Asked Questions
Quick answers to the topics we hear about most—orders, payments, artist accounts, and product details.Orders, Returns & Exchanges
When will I receive my order confirmation?
When will my order be shipped?
When will my order be delivered?
I ordered 2 or more items and only received 1 today?
How do I ship my order back to you?
Can I cancel my order?
Payment & Pricing
What payment methods do you accept?
Why are the prices changing?
Artist Accounts
When will my artist account be approved?
Can I start selling on the website?
My artist account has been rejected. What can I do?
How much commission do artists receive?
Product Information
What is so special about Swapee wall art?
How do I assemble the black aluminum frame?
How do I swap out the prints?
Can I purchase additional fabric prints separately?
What are the dimensions of the frame and prints?
How do I clean and maintain my Swappable Art Prints?
Are custom designs available for the fabric prints?
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